Refund policy

At TAMI TAMI, we are committed to providing high-quality products and a reliable shopping experience. We understand that sometimes a product may not fully meet your expectations, and we are here to assist you with returns, refunds, or exchanges in a clear and professional manner.
Please read our Refund Policy carefully before submitting a request.

1. Return Eligibility

We accept return requests within 30 days from the date your order is delivered.
To be eligible for a return or refund, the item must meet the following conditions:
  • The product must be purchased directly from our official website.
  • The item must be in its original condition, unused, undamaged, and free from stains, odors, or signs of improper use.
  • The item must be returned with all original accessories, parts, manuals, packaging materials, and any promotional items included with the purchase.
  • Proof of purchase, such as your order number or confirmation email, must be provided.
  • The return request must be reviewed and approved by our Customer Support Team before the product is shipped back.
Please note that any return sent without prior approval may not be accepted or processed.

2. Non-Returnable Items

For safety, hygiene, and product integrity reasons, certain items may not be eligible for return or refund.
Non-returnable items may include:
  • Products that have been used, assembled, modified, damaged, or altered after delivery.
  • Items returned without original packaging, parts, accessories, or manuals.
  • Clearance items, final sale items, customized products, or special-order items.
  • Products damaged due to misuse, improper installation, unauthorized repairs, or failure to follow product instructions.
  • Items shipped outside our eligible delivery areas, unless otherwise approved by our Customer Support Team.
If you are unsure whether your item qualifies for return, please contact us before submitting a request.

3. How to Request a Return or Refund

To start a return or refund request, please contact our Customer Support Team at:
Email: info@tamitamishop.com Phone: +1 (816) 553-7418 Live Chat: Available on our website during business hours
When contacting us, please provide the following information:
  • Your order number
  • The name and address used to place the order
  • The reason for the return or refund request
  • Photos or videos showing the product’s condition, if applicable
  • Any other information requested by our support team
Once we receive your request, our team will review the details and provide further instructions. Please do not return the product until you have received confirmation and return instructions from us.

4. Return Shipping

If the return is requested due to personal reasons or an order mistake, we will be happy to assist; however, the customer will be responsible for the return shipping cost.
Original shipping fees, handling fees, expedited shipping fees, or other service charges are non-refundable unless otherwise required by applicable law or approved by our team.
For large or heavy products, return shipping costs may be higher than standard parcel shipping. We recommend keeping the original packaging to make any potential return process smoother and safer.
If the item is returned damaged due to improper packaging, we reserve the right to deduct the repair cost, replacement cost, or loss in value from the refund amount.

5. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If the return is approved, the refund will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Refunds may exclude:
  • Original shipping fees
  • Return shipping fees
  • Expedited delivery charges
  • Installation or service fees
  • Discounts, coupons, or promotional value
  • Any cost related to missing parts, damaged packaging, or product condition issues
If your order was purchased using a discount code or promotional offer, only the actual amount paid will be eligible for a refund.

6. Exchanges

We offer exchanges for eligible products if the item received is defective, damaged, or incorrect.
To request an exchange, please contact our Customer Support Team within 30 days of delivery and provide your order number along with photos or videos showing the issue.
Once your exchange request is reviewed and approved, we will provide further instructions. In some cases, we may send replacement parts instead of replacing the entire product, especially when the issue can be resolved quickly and safely with a specific component.
Each product may only be exchanged once, unless otherwise approved by our team.

7. Damaged or Defective Items

If your product arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide:
  • Your order number
  • Clear photos or videos of the damaged or defective area
  • Photos of the outer packaging, shipping label, and any visible carton damage
  • A brief description of the issue
Our team will carefully review the situation and offer an appropriate solution, which may include replacement parts, a partial refund, an exchange, or another suitable resolution depending on the circumstances.
Please keep all packaging materials until the issue has been fully resolved, as they may be needed for carrier claims or inspection.

8. Order Cancellations

You may request to cancel your order before it has been processed or shipped.
Once an order has been processed, packed, or handed over to the carrier, we may not be able to cancel it. If the package has already shipped, you may need to follow our standard return process after delivery.
To request a cancellation, please contact us immediately at info@tamitamishop.com with your order number.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is delayed, lost, returned, or delivered incorrectly due to an incomplete or incorrect address provided by the customer, we may not be responsible for additional shipping fees or replacement costs.
If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee changes once the order has been processed or shipped.

10. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please feel free to contact us.

Customer Support Email: info@tamitamishop.com
Phone: +1 (816) 553-7418
Website: https://tamitamishop.com/
Availability: Monday to Friday, 9:00 AM – 5:00 PM
Shipping Location: United States

We are always happy to assist and will do our best to provide a smooth and thoughtful after-sales experience.