Privacy policy

Effective Date: 05 26, 2026
Welcome to HONGKONG SENMIDA TRADE CO., LIMITED. We value your trust and respect your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website https://tamitamishop.com/, purchase our products, contact our customer service team, subscribe to our marketing communications, participate in promotions, or otherwise interact with us.
This Privacy Policy applies to all personal information collected through our website, online store, customer service channels, email communications, marketing activities, and related services.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or provide personal information to us.

TABLE OF CONTENTS

I. Personal Information We Collect
II. Sources of Personal Information
III. How We Use Your Personal Information
IV. How We Share or Disclose Your Personal Information
V. Cookies and Similar Tracking Technologies
VI. Online Advertising and Analytics
VII. Payment Information
VIII. Order Fulfillment, Shipping, and Customer Support
IX. User Content, Reviews, Photos, and Feedback
X. Data Retention
XI. How We Protect Your Information
XII. Your Privacy Rights and Choices
XIII. Email and SMS Marketing Preferences
XIV. Notice for California Residents
XV. Notice for Residents of Other U.S. States
XVI. International Users
XVII. Children’s Privacy
XVIII. Third-Party Websites and Services
XIX. Changes to This Privacy Policy
XX. Contact Us

I. PERSONAL INFORMATION WE COLLECT

We may collect personal information that identifies, relates to, describes, or could reasonably be linked to you. The types of information we collect depend on how you interact with us.

I.A. Information You Provide Directly to Us

We collect information that you voluntarily provide when you use our website, place an order, create an account, contact us, submit a form, leave a review, or participate in a promotion.
This information may include:
  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account username and password
  • Order number
  • Product purchase history
  • Product preferences
  • Warranty registration information
  • Customer service messages
  • Return, refund, replacement, or warranty request details
  • Photos, videos, or documents you provide for customer support
  • Product reviews, ratings, comments, and feedback
  • Survey responses
  • Promotion, giveaway, or contest participation information
For example, when you purchase a product from our website, we may collect your name, contact information, shipping address, billing address, product selection, and order details so that we can process and deliver your order.
When you contact our customer service team, we may collect your order information, product issue description, photos, videos, and other details needed to help resolve your concern.

I.B. Information Collected Automatically

When you visit or interact with our website, we may automatically collect certain information about your device, browser, and online activity.
This may include:
  • IP address
  • Device type
  • Browser type
  • Operating system
  • Device identifiers
  • Referring website
  • Pages viewed
  • Products viewed
  • Links clicked
  • Items added to cart
  • Checkout activity
  • Search terms used on our website
  • Time and date of visit
  • Time spent on pages
  • Approximate geographic location based on IP address
  • Cookie identifiers
  • Pixel tag information
  • Website performance and error data
This information helps us understand how customers use our website, improve website performance, personalize the shopping experience, detect technical issues, and protect against fraud or unauthorized activity.

I.C. Information We Receive from Third Parties

We may receive information about you from third-party service providers, business partners, advertising partners, marketplace platforms, payment processors, shipping carriers, and analytics providers.
This may include:
  • Payment confirmation information
  • Shipping and delivery status
  • Address verification details
  • Fraud prevention information
  • Advertising engagement data
  • Marketing attribution data
  • Customer review platform information
  • Marketplace order details
  • Social media interaction data, if you interact with us through social platforms
For example, if you purchase our products through a third-party marketplace or payment platform, we may receive your order information, shipping address, and contact details so that we can fulfill your order and provide customer support.

II. SOURCES OF PERSONAL INFORMATION

We collect personal information from the following sources:

II.A. Directly From You

This includes information you enter on our website, provide during checkout, send through email, submit through contact forms, or share with our customer service team.

II.B. Automatically Through Our Website

This includes information collected through cookies, pixels, analytics tools, log files, and similar technologies when you browse our website.

II.C. From Service Providers

This includes information from companies that help us process payments, ship orders, provide customer service, prevent fraud, analyze website performance, or support marketing activities.

II.D. From Business and Advertising Partners

This may include information from advertising networks, social media platforms, affiliate partners, and analytics providers that help us understand customer behavior and measure advertising performance.

III. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for business, operational, customer service, marketing, security, and legal purposes.

III.A. To Process and Fulfill Orders

We use your information to:
  • Process purchases
  • Confirm orders
  • Verify payment information
  • Arrange shipping and delivery
  • Provide order confirmations
  • Send tracking updates
  • Handle delivery issues
  • Process returns, refunds, exchanges, or replacements
  • Provide invoices, receipts, and transaction records
For large or heavy items, such as furniture, bed frames, mattresses, or home products, we may also use your contact information to coordinate shipping, confirm delivery details, or communicate with carriers regarding delivery exceptions.

III.B. To Provide Customer Service and Product Support

We use your information to:
  • Respond to your questions
  • Troubleshoot product issues
  • Verify your order and product model
  • Provide installation or assembly guidance
  • Process missing part requests
  • Handle warranty claims
  • Review photos or videos related to product issues
  • Follow up until your issue is resolved
For example, if you report a damaged, missing, or defective part, we may use your order details, product photos, shipping information, and communication history to determine the best solution.

III.C. To Improve Our Products and Services

We may use customer information, reviews, product feedback, and website analytics to:
  • Improve product quality
  • Identify common customer concerns
  • Enhance product instructions
  • Improve packaging and shipping processes
  • Develop new products
  • Optimize website design and functionality
  • Improve customer service training
  • Monitor product performance and customer satisfaction

III.D. To Personalize Your Shopping Experience

We may use your information to:
  • Recommend products that may interest you
  • Remember items in your cart
  • Display relevant website content
  • Customize promotions or offers
  • Improve search results and product recommendations
  • Provide a smoother checkout experience

III.E. To Send Marketing and Promotional Communications

With your consent, where required by law, we may use your contact information to send:
  • Promotional emails
  • Discount offers
  • New product announcements
  • Seasonal campaigns
  • Back-in-stock notifications
  • Abandoned cart reminders
  • Product review requests
  • Customer satisfaction surveys
You may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

III.F. To Prevent Fraud and Protect Our Business

We may use your information to:
  • Detect suspicious transactions
  • Prevent unauthorized purchases
  • Verify identity when necessary
  • Protect against fraudulent returns or claims
  • Secure our website and systems
  • Enforce our Terms of Service
  • Protect our rights, property, customers, employees, and business partners

III.G. To Comply With Legal Obligations

We may use your information to:
  • Maintain business and tax records
  • Comply with accounting obligations
  • Respond to lawful requests
  • Cooperate with law enforcement when required
  • Resolve disputes
  • Enforce legal agreements
  • Comply with applicable consumer protection and privacy laws

IV. HOW WE SHARE OR DISCLOSE YOUR PERSONAL INFORMATION

We do not sell your personal information for money. However, we may share certain information with trusted third parties when necessary to operate our business, fulfill orders, provide services, improve our website, or comply with legal obligations.

IV.A. Service Providers

We may share your information with service providers who perform services on our behalf, including:
  • Payment processors
  • Shipping carriers
  • Warehouse and fulfillment partners
  • Website hosting providers
  • E-commerce platform providers
  • Customer support platforms
  • Email marketing service providers
  • SMS marketing platforms
  • Data analytics providers
  • Fraud prevention vendors
  • IT and cybersecurity service providers
  • Review collection platforms
  • Warranty service providers
These service providers are only permitted to use your information as necessary to provide services to us and are expected to protect your information appropriately.

IV.B. Shipping and Logistics Partners

To deliver your order, we may share necessary information with shipping carriers and logistics providers, such as:
  • Recipient name
  • Shipping address
  • Phone number
  • Email address
  • Order weight and package details
  • Delivery instructions
  • Tracking information
This allows carriers to deliver your package, provide tracking updates, handle delivery exceptions, and investigate lost, delayed, or misdelivered packages.

IV.C. Payment Processors

We use third-party payment processors to securely process payments. These providers may collect and process your payment information directly.
We do not store complete credit card numbers, CVV codes, or full payment credentials on our own servers unless otherwise stated. Payment processing is handled by secure third-party providers according to their own privacy and security practices.

IV.D. Advertising and Analytics Partners

We may share limited information with advertising and analytics partners to help us:
  • Measure website traffic
  • Understand customer behavior
  • Analyze advertising performance
  • Show relevant ads
  • Improve marketing campaigns
  • Track conversions
  • Measure return on advertising spend
This may involve cookies, pixels, device identifiers, IP addresses, browsing activity, or purchase activity.
Some of these activities may be considered “sharing” or “targeted advertising” under certain U.S. privacy laws.

IV.E. Business Transfers

If we are involved in a merger, acquisition, sale of assets, financing, restructuring, bankruptcy, or other similar business transaction, your personal information may be transferred or disclosed as part of that transaction.

IV.F. Legal, Compliance, and Safety Purposes

We may disclose your information when we believe it is necessary to:
  • Comply with applicable law
  • Respond to subpoenas, court orders, or legal processes
  • Cooperate with government or law enforcement authorities
  • Protect our rights, property, and business interests
  • Prevent fraud or security threats
  • Protect the safety of customers, employees, or others
  • Enforce our policies, terms, and agreements

V. COOKIES AND SIMILAR TRACKING TECHNOLOGIES

Our website uses cookies, pixels, tags, scripts, software development kits, and similar technologies to collect information and improve your experience.

V.A. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website remember your actions and preferences over time.

V.B. Types of Cookies We May Use

We may use the following types of cookies:

Strictly Necessary Cookies

These cookies are required for the website to function properly. They allow you to browse the website, add items to your cart, complete checkout, and access secure areas.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website, which pages are popular, and where errors occur. This helps us improve website performance.

Functional Cookies

These cookies remember your preferences, such as language, region, account login status, or items in your shopping cart.

Advertising Cookies

These cookies help us deliver relevant advertisements, measure ad performance, and understand the effectiveness of our marketing campaigns.

V.C. Your Cookie Choices

You can manage or disable cookies through your browser settings. Please note that if you disable certain cookies, some parts of our website may not work properly, including shopping cart, checkout, account login, and personalized features.
Where required by law, we may provide a cookie banner or preference center that allows you to manage your cookie choices.

VI. ONLINE ADVERSING AND ANALYTICS

We may use third-party advertising and analytics tools, such as search engine advertising, social media advertising, affiliate marketing, retargeting tools, and website analytics platforms.
These tools may collect information about your activity on our website and other websites over time, including:
  • Products viewed
  • Pages visited
  • Cart activity
  • Purchases made
  • Ads clicked
  • Email engagement
  • Device and browser information
We use this information to understand customer interests, improve advertising campaigns, and show more relevant ads.
You may be able to opt out of certain interest-based advertising through your browser settings, device settings, advertising platform settings, or applicable industry opt-out tools.

VII. PAYMENT INFORMATION

When you place an order, your payment information is processed by third-party payment service providers. Depending on the payment method you choose, this may include:
  • Credit or debit card information
  • Billing address
  • Payment authorization details
  • Transaction ID
  • Payment status
  • Fraud screening results
We do not intentionally collect or store full credit card numbers or CVV codes on our own systems. Your payment information is processed through secure payment gateways.
Please note that payment processors may have their own privacy policies and security practices. We encourage you to review their policies if you have questions about how they handle your payment information.

VIII. ORDER FULFILLMENT, SHIPPING, AND CUSTOMER SUPPORT

To fulfill your order and provide after-sales service, we may use your information for logistics, delivery, and support purposes.
This may include:
  • Confirming your order details
  • Preparing items for shipment
  • Sharing delivery information with carriers
  • Sending shipping notifications
  • Tracking delivery status
  • Investigating delayed, lost, damaged, or misdelivered packages
  • Coordinating replacement parts or products
  • Processing refunds or compensation
  • Handling warranty or product support requests
For large items, such as bed frames, mattresses, furniture, or other heavy home products, delivery may involve third-party carriers. We may use your phone number or email address to help coordinate delivery or resolve delivery exceptions.

IX. USER CONTENT, REVIEWS, PHOTOS, AND FEEDBACK

If you submit product reviews, photos, videos, testimonials, comments, or other content to us, we may collect and use that content to:
  • Display product reviews on our website
  • Improve our products and services
  • Respond to customer concerns
  • Provide support
  • Promote our products, where permitted by law
  • Analyze product performance and customer satisfaction
Please do not submit any content that includes sensitive personal information unless it is necessary for your request.
By submitting reviews, photos, videos, or feedback, you understand that such content may be visible to other users if published on our website or marketing channels, subject to applicable law and our review practices.

X. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The retention period may depend on:
  • The nature of information
  • The purpose for which it was collected
  • Legal and tax requirements
  • Accounting and recordkeeping obligations
  • Warranty and customer support needs
  • Fraud prevention and dispute resolution needs
  • Whether you maintain an account with us
For example, we may retain order records for tax, accounting, warranty, customer service, fraud prevention, and legal compliance purposes.
When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable laws and business requirements.

XI. HOW WE PROTECT YOUR INFORMATION

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.
These safeguards may include:
  • Secure checkout technology
  • Encryption where appropriate
  • Access controls
  • Password protection
  • Fraud detection tools
  • Secure data storage
  • Limited employee access
  • Vendor security review
  • Monitoring for suspicious activity
However, no method of transmission over the Internet or electronic storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account login information and for promptly notifying us of any unauthorized access to your account.

XII. YOUR PRIVACY RIGHTS AND CHOICES

Depending on your location, you may have certain privacy rights regarding your personal information.
These rights may include:
  • The right to know what personal information we collect
  • The right to access your personal information
  • The right to correct inaccurate personal information
  • The right to request deletion of your personal information
  • The right to receive a copy of your personal information
  • The right to opt out of targeted advertising
  • The right to opt out of the sale or sharing of personal information
  • The right to limit the use of sensitive personal information, where applicable
  • The right to appeal a denied privacy request, where required by law
To exercise these rights, please contact us at:
Email: info@tamitamishop.com
We may need to verify your identity before processing your request. Verification may require you to provide information such as your name, email address, order number, or other details that help us confirm your identity.
We will respond to verified requests within the timeframe required by applicable law.

XIII. EMAIL AND SMS MARKETING PREFERENCES

XIII.A. Email Marketing

If you subscribe to our email list, we may send you promotional messages, product updates, special offers, and other marketing communications.
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in our emails or by contacting us at info@tamitamishop.com.
Please note that even if you unsubscribe from marketing emails, we may still send you non-promotional messages related to your orders, account, transactions, customer service requests, or legal notices.

XIII.B. SMS Marketing

If we offer SMS/text message marketing and you choose to participate, we may send promotional text messages to the phone number you provide.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS marketing at any time by following the instructions in the text message, such as replying “STOP,” or by contacting us directly.

XIV. NOTICE FOR CALIFORNIA RESIDENTS

This section applies to California residents and supplements the other sections of this Privacy Policy.
Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, California residents may have specific rights regarding their personal information.

XIV.A. Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

Identifiers

Such as name, email address, phone number, billing address, shipping address, IP address, and online identifiers.

Commercial Information

Such as products purchased, order history, cart activity, payment status, return requests, and warranty claims.

Internet or Network Activity

Such as browsing history, search history, website interactions, product views, and advertising interactions.

Geolocation Information

Such as approximate location based on IP address.

Customer Service Information

Such as messages, emails, photos, videos, call details, or other information you provide when contacting us.

Inferences

Such as preferences, product interests, shopping behavior, and marketing segments.

XIV.B. Purposes for Collecting Personal Information

We collect and use these categories of information for the business and commercial purposes described in this Privacy Policy, including order fulfillment, customer support, marketing, analytics, fraud prevention, legal compliance, and website improvement.

XIV.C. Categories of Personal Information Disclosed

We may disclose the categories of personal information listed above to:
  • Service providers
  • Payment processors
  • Shipping carriers
  • Advertising partners
  • Analytics providers
  • Customer support vendors
  • IT and security providers
  • Legal and compliance advisors
  • Business partners, where appropriate

XIV.D. Sale or Sharing of Personal Information

We do not sell personal information for monetary compensation.
However, certain uses of cookies, pixels, analytics tools, or advertising technologies may be considered “sharing” under California law because they may involve disclosing information to advertising partners for cross-context behavioral advertising.
California residents may have the right to opt out of the sale or sharing of personal information.

XIV.E. California Privacy Rights

California residents may have the right to:
  • Request access to personal information
  • Request deletion of personal information
  • Request correction of inaccurate personal information
  • Request disclosure of categories of personal information collected
  • Request disclosure of categories of third parties to whom information is disclosed
  • Opt out of the sale or sharing of personal information
  • Limit the use of sensitive personal information, where applicable
  • Not be discriminated against for exercising privacy rights
To submit a request, please contact us at info@tamitamishop.com.

XV. NOTICE FOR RESIDENTS OF OTHER U.S. STATES

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.
Depending on your state of residence, these rights may include:
  • Right to access personal data
  • Right to correct inaccurate personal data
  • Right to delete personal data
  • Right to obtain a copy of personal data
  • Right to opt out of targeted advertising
  • Right to opt out of the sale of personal data
  • Right to opt out of certain profiling activities
  • Right to appeal a denied privacy request
To exercise your rights, please contact us at info@tamitamishop.com.
We will process your request according to applicable law.

XVI. INTERNATIONAL USERS

Our website may be operated from, and your information may be processed in, a country different from where you reside. Data protection laws in that country may differ from the laws in your jurisdiction.
If you access our website from outside the United States, you understand that your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Where required by applicable law, we will take appropriate steps to protect your personal information during international transfers.

XVII. CHILDREN’S PRIVACY

Our website and services are intended for general audiences and are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
If you believe a child has provided us with personal information, please contact us at info@tamitamishop.com.

XVIII. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, payment services, social media platforms, shipping carrier websites, or other online services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Your interactions with third parties are governed by their own privacy policies and terms.
We encourage you to review the privacy policies of any third-party websites or services you visit.

XIX. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal requirements, or privacy practices.
When we update this Privacy Policy, we will revise the “Effective Date” at the top of this page. Any changes will become effective when posted on our website, unless otherwise stated.
Your continued use of our website after the updated Privacy Policy is posted means that you acknowledge the updated policy.

XX. CONTACT US

If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
HONGKONG SENMIDA TRADE CO., LIMITED Website: https://tamitamishop.com/ Email: info@tamitamishop.com Address:
Room 511, 5/F, Ming Sang Industrial Building, 19–21 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong
For privacy-related requests, please include your name, email address, order number if applicable, and a clear description of your request so that we can assist you more efficiently.